{"id":14,"date":"2024-07-15T12:17:24","date_gmt":"2024-07-15T09:17:24","guid":{"rendered":"https:\/\/thekey-kw.com\/?page_id=14"},"modified":"2025-02-22T18:46:04","modified_gmt":"2025-02-22T15:46:04","slug":"return-and-exchange-policy","status":"publish","type":"page","link":"https:\/\/thekey-kw.com\/en\/return-and-exchange-policy","title":{"rendered":"Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df4b8c2 e-flex e-con-boxed e-con e-parent\" data-id=\"df4b8c2\" data-element_type=\"container\" data-settings=\"{&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38513c2 elementor-widget elementor-widget-heading\" data-id=\"38513c2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 26-02-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Return Policy<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element 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*\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:right;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style><style>.elementor-element-3c706de2{display:none !important}<\/style>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cd9b41 elementor-widget elementor-widget-text-editor\" data-id=\"7cd9b41\" data-element_type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ol><li><p><strong><u>Return Policy Inside Kuwait:<\/u><\/strong><\/p><ol><li>You can report any issue with the received item and request a refund or exchange within <strong>14 days<\/strong> from the date of receipt.<\/li><li>Return requests are only accepted if there is a discrepancy between the received item and the original order, such as a <strong>different color, incorrect size, or a different design<\/strong>.<\/li><li>If there is an issue with the <strong>color, size, or design<\/strong>, please contact us via <strong>WhatsApp messages<\/strong> or send an email to the <strong>complaints department<\/strong>.<\/li><li>The returned product must be in <strong>good condition, unused, and must not have been exposed to water or soap<\/strong>.<\/li><li>Once the return is approved, the refund may take <strong>7 to 10 business days<\/strong> to be deposited into your bank account.<\/li><li>The customer is responsible for <strong>new delivery charges<\/strong> in case of a return.<\/li><li><strong>Product exchanges are not available<\/strong>, but you may purchase a new item of your choice.<\/li><li>A <strong>shipping agent will contact you<\/strong> to arrange for the pickup of the item from the same delivery address.<\/li><\/ol><\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b827cc3 elementor-widget elementor-widget-text-editor\" data-id=\"b827cc3\" data-element_type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>.elementor-element-b827cc3{display:none !important}<\/style>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9abb4ad elementor-widget elementor-widget-text-editor\" data-id=\"9abb4ad\" data-element_type=\"widget\" data-no-translation=\"\" 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